In the event of a claim:
- Notify Libra of your claim as soon as possible
- Take immediate steps to protect/secure your property and prevent further damage occurring
- If possible take photographs
- Retain all damaged goods for inspection
- Obtain estimates for the damage caused. Ideally at least two comparative estimates would be useful
- If it is a Theft or Malicious Damage claim, this must be reported to the Police and a crime reference number obtained.
- Where appropriate, bills and receipts for damaged goods should be supplied to verify values
- For further details on claims and reporting procedures please refer to your policy booklet.
IMPORTANT
- It is your duty to ensure that you provide accurate details of the loss
- All claims are recorded on various databases to which other insurers have access
- Insurers may exchange information about previous claims
- Overstatement or exaggeration of your losses could invalidate your policy and lead to rejection of your claim. In certain instances, this could be treated as a criminal matter
Select the appropriate Claim Notification Form from below: